Project Delivery Process
For a successful outsourcing business association, delivering higher ROI is the key. This can only be attained by developing a long-term strategy which is in-line with the overall project management approach. We, at AES, understand that each project is unique and so should be the project management approach. This is done effectively within our pre-defined process by modifying it to suit the client’s requirements. Delivering projects on-time securely is our priority. We follow the following process (after tailoring to customer’s requirements) of project execution:
Initiation
We employ several processes to ensure complete and smooth transition from the Business Development team to the Project Execution team. Some of these steps are deployed before the project is confirmed depending on the requirement of the project / client.
We understand the importance of confidentiality of projects and have various mechanisms in place to ensure confidentiality and data security. We, at AES, are committed to protect the information shared by our clients and sign an NDA with our clients to this accord.
Effective communication is a key to ensure the success of an offshore outsourcing project. Multiple communication channels often lead to mis-communication that adversely affects the outcome of the project. It is important to ensure a key single point of contact at both (AES and Client) who is responsible for the overall project management and communication including queries, discussions and approvals on the project. AES assigns a Project Manager for each project who is also the single point of contact with the client.
After the project is confirmed, we carry out a detailed analysis of the project and its requirements, re-check the available inputs and provide a feedback to the client regarding any missing or pending information. We allocate resources as per the delivery schedule required and share the details of progressive and final dispatches with the client.
Execution
After initial planning and the team formation, it is vital to execute the plan to perfection for successful accomplishment of the project. Based on the nature of the project, some or all of the below mentioned processes are implemented:
We understand the importance of confidentiality of projects and have various mechanisms in place to ensure confidentiality and data security. We, at AES, are committed to protect the information shared by our clients and sign an NDA with our clients to this accord.
Effective communication is a key to ensure the success of an offshore outsourcing project. Multiple communication channels often lead to mis-communication that adversely affects the outcome of the project. It is important to ensure a key single point of contact at both (AES and Client) who is responsible for the overall project management and communication including queries, discussions and approvals on the project. AES assigns a Project Manager for each project who is also the single point of contact with the client.
After the project is confirmed, we carry out a detailed analysis of the project and its requirements, re-check the available inputs and provide a feedback to the client regarding any missing or pending information. We allocate resources as per the delivery schedule required and share the details of progressive and final dispatches with the client.
Quality Check
As each project is different, a customised quality check list is prepared by the QA team at the onset of the project. This includes standard quality check plus any additional requirements of the project. We follow a 2-layer quality check process. The project is first checked by the project lead and then the QA team before dispatch.
Delivery and Client Feedback
The quality check project is delivered to the client for review and feedback. The feedback received from the client are incorporated into the project before final delivery.
Final Dispatch
Once the feedback from the client is incorporated, the project is again checked for quality and the final outcome is dispatched to the client.